Have you tried to find a solution directly with the retailer? Have you read the Rules of Procedure?

Please submit your claim online and start with submitting your name, last name and email. Clik on file a case and follow the steps.

Do you need help? Check our tutorial here.
You can also submit your claim by post at below mentioned address.

Please note that as a consumer, you have the right to withdraw your complaint at any time by informing the Secretariat or the Mediator.