FILE A CLAIM
Have you tried to find a solution directly with the retailer? Have you read the Rules of Procedure?
Please submit your claim online and start with submitting your name, last name and email. Clik on file a case and follow the steps.
Do you need help? Check our tutorial here.
You can also submit your claim by post at below mentioned address.
Please note that as a consumer, you have the right to withdraw your complaint at any time by informing the Secretariat or the Mediator.
As the Ombudsman for Retail, we offer solutions to resolve your disputes with e-shops sites located outside Belgium. The European Online Dispute Resolution (ODR) platform, provided by the European Commission, makes online shopping safer and fairer. It allows you to access high-quality dispute resolution tools.
The ODR platform is an Internet platform set up by the European Commission to enable disputes arising from e-commerce to be resolved outside the courts : Online Dispute Resolution | European Commission (europa.eu)