The retailers indicated below are registered to the Ombudsman for the Retail. They comply with its Rules of Procedure and bear the conciliation costs. We are pleased to help you. 

Your retailer does not appear in the list? We are unable to help you ... Get in touch with the Consumer Mediation Service.

Not yet registered?

The Ombudsman for Retail makes it possible for you to manage unresolved disputes effectively. It offers an additional safety net to your customer support department and increases your customers’ satisfaction. The Ombudsman relies on innovative technologies and calls on the services of the best experts. It also provides you with the tools that enable you to improve your dispute management strategy.

You would like further information or an offer? Please fill in the form below or send a mail to